Home > About Us > FAQs

FAQs

Osteopaths in Australia complete a 5 year full time double degree (RMIT University and Victorian University).

To begin with your therapist will take a detailed case history outlining your problem. There may be some questions which you may not think are quite relevant, but gathering as much information about your history – regardless of how long ago it may have happened, are all part of piecing together your dysfunction which is UNIQUE to you.

At Equilibrium, your therapist will take time out to learn about your body and your specific problems, arriving at a diagnosis and structuring a treatment plan that involves “YOU”. We place you and your needs first, working together to achieve a positive outcome from treatment – striving for Equilibrium long into the future.

Firstly it is important to remember that each treatment will be dependent on the practitioner delivering the consult. They are all similar but also have their distinct differences.

Physiotherapists – Are generally associated with movements based problems. They can be very specific in their chosen field ie Hydrotherapy Physiotherapy or Cardiac Rehabilitation Physiotherapy. They can work in a private or hospital-based setting. And can employ the use of machines such as Ultrasound.

Chiropractors. Believe the nervous system controls our body, and a “subluxation” in the spine can affect the function of this system. Chiropractors aim to correct these subluxations with various forms of manipulation or an activator.

Osteopaths: Are often referred to as the mechanics of the body. We are holistic in our approach. Assessing the whole body to find the cause of your pain. We are mainly hands-on-based therapists, utilizing various treatment techniques to suit the patient and their needs. We aim to provide long-lasting results, getting you back doing the things you love pain-free.

As a busy practice, with a waitlist of people hoping to get seen ASAP, we require that all cancellations and reschedules are made by phone, with no less than 24hrs notice. If you cancel your appointment with less than 24hrs notice or if you do not attend your appointment you may be charged the full consultation fee. 

We do understand that LIFE happens. So if you feel sick, believe you may have Covid-19 or cold/flu-like symptoms we will not charge you the cancellation fee. But we would appreciate as much notice as possible. This gives us the chance to help other patients with their health and wellbeing goals. We appreciate your help and understanding. 

Yes please. Where possible bring in all your relevant medical images, documents or reports. These may be MRI’s CT scans or Ultrasounds or a letter from your doctor. These will all help in accurately diagnosing and treating your problem.

No, but a booking is essential. This allows our therapists to devote their undivided attention to you, and you alone. We dont believe in treating multiple people at the same time.

Yes, If you have extra’s cover Equilibrium Sports and Spinal Clinic has a HICAPS terminal which allows you to claim instantly from your private health insurance. In some circumstances you may qualify for rebates via Medicare. This is something that needs to be spoken about with your doctor.

Comfortable clothes are best. In some cases you may be asked to remove your outer layer of clothes. This gives your therapist the ability to see exactly how your body moves without any distortion of clothes, helping to identify exactly where your problem may lie.

This allows for a more accurate diagnosis and treatment plan to be established. If you have any concerns about this, speak to your therapist and they will endeavour to make your experience and comfortable as possible.

Clinic Information

Osteopathic Consultation Information

Osteopathic Consultation Times

Initial Consultation: 45 – 60 minutes

Subsequent Consultation: 30 minutes

To allow our therapist to provide your with the highest possible care, and ensure your heath and safety – an Initial Consultation 45 -60 minute session is required for first time clients to the clinic.

We accept cash, EFTPOS, VISA, and MasterCard.

We value our time and your time, as a courtesy to others, please provide at least 24 hours notice if you are unable to attend your consultation.

Private Health Insurance and HICAPS

Equilibrium Sports and Spinal Clinic has a HICAPS facility onsite, which enables those with private health insurance to claim their rebate immediately at the clinic.

If you are unsure of your level of coverage, please check with your private health insurer.

Medicare

Osteopathic treatment is only covered by Medicare if you are under an Enhanced Primary Care (EPC) plan set up by your General Practitioner. EPC plans allow eligible patients up to five Osteopathic visits per year to be covered under Medicare. To be eligible for an EPC plan, patients must be suffering from a chronic (long standing) condition. Chronic conditions may include things such as arthritis, repetitive strain injuries (e.g. tennis elbow), neck related headaches and migraines, chronic low back pain or muscular pain. It is at your GP’s discretion as to whether you are eligible to participate in the program.

If you are eligible for this program, you will be charged the standard fee and then you can take the receipt to a Medicare office and claim back your rebate. Please speak to your General Practitioner about your eligibility.

Department of Veterans Affairs (DVA)

Our osteopaths are registered with the DVA and those seeking treatment through this department will incur no out of pocket expenses. A referral from your GP is required to obtain DVA funded osteopathic care.

Workcover / TAC

Our osteopaths are registered Workcover and TAC service providers. If you are claiming Osteopathic care through Workcover or TAC, we require all accounts to be settled on the day of treatment. Once a valid claim number is accepted, you will be charged a “GAP” fee. If you have any questions please speak to your practitioner.

Equilibrium Osteopathy

We want you to feel better today than you did yesterday!

Book online now to find a time that works for you.